Refunds and exchanges under warranty
All of our products are guaranteed to be free of manufacturing faults and defects for a period of six (6) months from the date of purchase. If you believe your product is defective, please contact us initially via email or telephone to diagnose/troubleshoot the problem, as many issues are quickly resolved this way. In the event your product is diagnosed as faulty, return it to the address in our “contact us” section of the website. If the item was purchased within 30 days we will offer you the choice of a refund or a new replacement item. If the item was purchased over 30 days ago, we’ll replace or repair the item for you at our discretion. Either way we’ll endeavour to make sure you’ve got a suitable replacement as quickly as we can to minimise the inconvenience to you. This does not affect your statutory rights.